Please see each clinic for pricing details

All bookings are taken via our secure payment gateway using a credit/debit card, paypal or google pay.

We require a 50% deposit and the time of booking. The remainder of your fee will be processed following your consultation. 

You can cancel or change your appointment but require a minimum of  24 hours notice (please note that if you cancel/ change your appointment within 24 hours or don't attend you will forfeit your booking fee)

If you are entitled to a medicare rebate, this will be automatically processed and deposited into your account. 

There is a small card surchage applied by the payment gateway company.

Our Menopause doctors are GPs who are fully qualified Fellow of the Royal Australian College of General Practitioners. They have had many years of regular GP practice experience. 

However, they also have a passion and focus for treating menopause/perimenopause health conditions and have done extra training in this area. 

A Menopause GP does not replace your GP and will only focus on your menopause health care conditions in these consultations. 

Our mental health doctors are GPs who are fully qualified Fellow of the Royal Australian College of General Practitioners and have done extra training so they are endorsed by The General Practice Mental Health Standards Collaboration (GPMHSC)

This means their patients have access to higher Medicare rebates and access to Medicare rebates for Telehealth to provide focused psychological strategies

A Mental Health GP does not replace your GP and will only focus on your mental health care conditions in these consultations

Metabolic Health

You do not need a referral but our doctors will communicate with your care team unless you specifically don’t want them to.

Mental Health

Yes, you do need a Mental Health Care Plan ( also called a mental health treatment plan) from your GP to access medicare rebates for your counselling sessions.

You will get access to 10 sessions that attract a medicare rebate. Please the rebate does not cover the entire cost of the consultation

Menopause

You do not need a referral for your initial appointment with a menopause  GP. 

However, for you to access a medicare rebate for this consultation, we need to establish a formal relationship with your clinic.

If you do not wish to have your GOP involved, then you are unable to obtain a medicare rebate.

This is a Govt Medicare policy and is out of our control.

However, we believe whole heartedly in collaborative care and having your regular GP as the co-ordinator of your care, so please list your GP’s details wherever possible.

We will correspond with your GP to establish this formal relationship, so you can obtain a medicare rebate.

Our service is fully private, meaning there is no bulk billing. 

You may be entitled to a medicare rebate and this will be automatically processed into your bank account following your appointment.

Private Health Insurance does not cover consultations with a doctor outside of the hospital/inpatient setting  

If you have Private Health Insurance extras cover, you can get a rebate for your visit with allied health professionals such as psychologists and dietitians. The rebate rates vary depending on your insurance company.

Because you have made a deposit, we need to manually change your booking.

Please email our team at reception@rlmtelehealth.com with your requested date change and we will make any changes to your bookings.  

We are able to process any Medicare item numbers on your behalf and your rebates are placed directly into your bank account.

You will be sent a reminder 48 hours before your appointment via email and SMS.

You can cancel your appointment at no charge up to 24 hours beforehand.

Late-notice cancellation or failure to attend may result in the applicable cancellation fee being debited from your payment method as follows:

Failure to inform us of a cancellation within 24 hrs of your appointment will result in a penalty of 50% of the original appointment fee.

A ‘no- show’ to the appointment will result in a penalty of 100% of the original appointment fee

No, unfortunately. Even though all our consultations are online our Medical Indemnity Insurance only permits us to consult people living in Australia.

We can’t consult with anyone who is outside Australia, even if you are away on holiday or living temporarily overseas.